ADA FAQ is the amusement industry’s first ever ADA training program geared specifically toward front line operations employees. ADA FAQ is a comprehensive and flexible training program designed specifically to instill basic knowledge of the ADA necessary to guide front line employees through their daily interactions with guests with disabilities.
The ADA FAQ program includes:
- The ADA FAQ Training Handbook. This manual teaches operators on the fundamentals of ADA compliance without delving into incomprehensible legalese. Not only does it explain the legal requirements that arise in a given situation, it provides “Practical Pointers” to guide employees to a compliant solution, including suggested scripts, verbiage, and practical considerations for dealing with particularly tricky issues in the park. The ADA FAQ Training Handbook was designed to be both a training tool and a quick reference guide suitable for quick consultation in the park as necessary.General Topics covered in the ADA FAQ training handbook include:
- ADA Basics
- Guest Service
- Wheelchairs and Mobility Devices
- Ride Access
- Waterpark Attractions
- Service Animals
- Guests with Cognitive Disabilities
- The ADA FAQ Video Series. A set of seven streaming videos designed to seamlessly integrate with and complement the ADA FAQ training handbook. The ADA FAQ video series includes:
- A one-hour summary of the ADA including ADA Basics, the intersection between guest service and the ADA, ride access issues (including compliant evaluation of guests with disabilities), service animals, and cognitive disabilities.
- A 20-minute ADA FAQ video addressing waterpark attractions online-apteekki.com.
- Individual modules for ADA Basics, Guest Service, Ride Access, Service Animals, and Cognitive Disabilities, ranging from 4 minutes to 20 minutes each. Modules are ideal for targeted mid-season follow-up training or customized training for various operating departments.
- ADA FAQ Testing and Training Checklists. Testing is provided on each topic covered in the ADA FAQ Training Handbook and Video Series. Testing is provided by topic, allowing facilities to tailor testing to the precise training provided to employees. Training checklists, also provided by topic, guide trainers in presenting and ensuring comprehensive coverage of ADA FAQ material.