With more than 20 years of experience in the amusement industry, Lisa has built her career around improving operations, training, and team performance. She has developed and led programs that strengthen safety, enhance guest satisfaction, and elevate the overall employee experience.

Lisa spent much of her career with Hershey Entertainment & Resorts at Hersheypark, where she oversaw Attractions Training and Performance, Guest Experience, and Corporate Learning and Development. Her work focused on aligning operational excellence with meaningful guest interactions, creating a culture where both safety and service thrive.

A graduate of Towson University with a bachelor’s degree in Visual Communications, Lisa uses her creative background to design engaging materials and training programs that connect with employees and drive results.

She is an active member of IAAPA, NAARSO, and AIMS, and holds certifications in both Operations and Maintenance. Known for her passion for accessibility and inclusion, Lisa is dedicated to ensuring guests can safely enjoy the excitement and fun the industry offers.

As an Associate Consultant with IRT, she continues to help facilities strengthen their safety culture, operational readiness, and team development.